Returns Policy


We hope that you will be delighted with your GXG purchase.

In some cases, we understand you may change your mind about your purchase - You are welcome to return your product to us within 30 days of your purchase date.

  • Refund/store credit  - To qualify for a refund or store credit, the returned product must be in a pristine, unused, unopened, and resalable condition, with the product seal still intact, along with a valid proof of purchase.
  • Exchange - To be eligible for an exchange, the product must be returned in an unopened and unwrapped condition, with the product seal intact and without significant usage, along with a valid proof of purchase.

Please note that in order to proceed with a product return or exchange, it is imperative to provide a valid proof of purchase and ensure that the integrity of the GOLD product seal remains intact. Any attempt to remove the seal will result in visible evidence of tampering, such as a film on the product, making it evident that it has been previously opened. It is important to be aware that tampering with the seal will render you ineligible for a refund, disregarding the provision of a receipt, e-receipt, glow getters club account history, or gift receipt.



Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above.

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

  • If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonable foreseeable loss or damage.
  • If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.

Where a product is damaged through misuse, accident, or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and GLOW X GO may choose not to provide a refund, exchange, or repair (if applicable).

GLOW X GO will require proof of purchase before providing a remedy under the Australian Consumer Law.

Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.



What can I use as proof of purchase

You may use any of the following as proof of purchase:

  • Register receipt or e-receipt tax invoice
  • Glow Getters Club account order history
  • Any other proof of purchase of the relevant product


I’ve received a product as a gift but it's not quite what I'm after. Can I return it?

Gifted products can be returned for an exchange or gift card within 30 days provided you have a gift receipt as your proof of purchase and the product is unused. Unfortunately, refunds are not available for gift returns.

For consumer guarantee issues with gifted products, please see the 'Consumer guarantees' section above.


How will I receive my refund?

All refunds will be processed via the original payment method. If you would like to return a product that was purchased using a GXG Gift Card or eGift Card, your refund will be credited in the form of another GXG Gift Card. A GXG Gift Card has no expiry. Costs of delivery, if any, will not be included in the refund.


How long will my return take?

For returns via post, products typically are currently taking 7 to 10 business days to reach our warehouse. You will be able to track the delivery of your return via the Australia Post tracking number supplied when you book your return. Once our warehouse receives your return, it will be processed within 7 to 10 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.

We apologise for any inconvenience this may cause, and we appreciate your patience as we work to process all returns as quickly as possible.


What if my order contained an aerosol?

When purchasing aerosols online, please be aware that they must be returned or exchanged instore. For further information, please contact our Customer Care team.